FAQ

GENERAL

1. What types of payment do you accept?

Allworld Packaging Supplies accepts the following forms of payment:

• Visa
• MasterCard
• American Express

• Debit cards (Interac^®) or cash, for pick-up orders only.

We do not accept C.O.D. and PayPal at this time.

For customers with a credit account, payment is required within 30 days.

2. What are your hours of operation?

Our hours of operation are Monday – Friday, 8:30am – 6:00pm, and Saturday, 9:00am - 1:00pm.

Closed on weekends and statutory holidays

3. Where are you located?

Our showroom and warehouse are located at 1023 Clark Drive, Vancouver, BC V5L 3K1.

4. Do you allow pets in your store?

Yes, we are a pet friendly environment!

5. What is your return policy?

All sales are final sales with the exception of stocked boxes.

Return and Exchange Policy is based on the following conditions:

• The product needs to be in original condition or packaging
• Within 30 days of the sale
• With original receipt
• Authorized by a staff member

For delivered orders:

In case of delivered orders the customer has two options:

• Bring to our showroom and we will process the exchange or refund.
• Ship back to our warehouse at customer's expense. 

6. Why should I create an account?

• Accounts are primarily set up for customers who want to create and track their purchase history.
• We can easily locate information about the customers, address, phone number, emails, etc, plus we can access the purchase history to assist with future orders.

7. What if I am PST Exempt?

For PST Exempt customers:

• Customers should provide us with the 8-digit PST Exempt number or the PST exempt certificate during order. We will not refund the PST charge without the number or document.

• Online orders will be refunded through the website. We do not have access to the customer’s credit cards.

SHIPPING

1. What types of shipment do you offer?

We have 3 options for shipping.

• Best Way – Our warehouse will find the best way to deliver your order.
• Courier to pick up – Customer arranges for a courier to pick up the order.
• Customer pick up in store.

We do not deliver to PO boxes.

2. How are your shipping rates determined?

We establish standard shipping rates based upon current courier rates.

Final shipping costs will be determined based upon courier’s best rates.

City of Vancouver

$15.99 – Minimum rate of orders in small quantities except for oversized orders and orders of large quantities;

Regular Shipping

$26.00 – Minimum rate for 6 areas in the lower mainland except for oversized orders and orders of large quantities;

Lower Mainland areas (6) 

• Burnaby
• New Westminster
• North Vancouver
• West Vancouver
• Richmond
• Coquitlam

Outside of Vancouver

**$53.00 – Minimum rate for areas outside of Lower Mainland including across the islands and other provinces;

* Shipping costs outside of the Lower Mainland will be charged based on our courier rates.

* Shipping costs are based on the size and weight of each shipment, delivery address, and time requirements that meet the needs of our customers.

* Additional delivery costs for special requests:

• 2nd floor or higher – extra $10
• Large items – Extra $10
• Lifting/Handling assistance - $10 every 15 minutes
• Power Tailgate needed – extra $25
• Rush/Same Day – approximately $30-$100 extra if possible

*Oversized items are subject to an extra shipping charge of $25:

• Bubble Wraps
• Foam
• Packing Peanuts
• Wardrobe Boxes
• Oversized boxes

ORDERS

1. How can I place an order?

Our customers can place an order directly in our showroom, online, by phone, or e-mail at sales@allworldpackaging.com.

2. What are Special Order items?

These are non-stocking items.

• For special orders/non-stocking items, we require advance payment.
• There is a minimum quantity when order ordering. Boxes, for example, are in bundle quantity.
• It takes approximately 1-5 business days to receive the product in our warehouse. 
• Special orders are final sale.

3. What if I can’t find the products on your website?

Please chat with us online, email sales@allworldpackaging.com or call 604-253-5577 for immediate assistance.

CUSTOM 

1. What is your Custom Order policy?

We offer services for custom tapes, labels, boxes, and bags and are outsourced with the best vendor. Custom orders are non-refundable, non-cancellable and non-returnable and are subject to a +/- 15% to be adjusted at the time of delivery.

A 50% deposit is required on all custom orders prior to us placing the order.

2. What are your minimum order requirements and lead times for Custom Orders?

• Custom Tapes - The minimum order quantity for custom polypro tapes is 2 cases for up to 3 colour prints.  The number of rolls in a case vary per size of tape.  For custom water-activated tape, minimum order quantity is 1 case (10 rolls) for up to 2 colours.  Our lead time is 2 weeks after the date of digital proof approval.
• Custom Boxes - The minimum order quantity is 500; the cost will increase substantially and the standard die-cut and print plate costs will remain the same. The lead time for custom boxes is 2-3 weeks from the date of digital proof approval.
• Custom Paper Bags - The minimum order quantity for custom paper bags is 25,000 bags. We can provide the cost for up to 4 logo colors to be printed on the bag. The lead time is 6-10 weeks from the date of digital proof approval.
• Custom Poly Bags - The minimum order quantity is 50,000 bags. The lead time is 6-9 weeks.
• Custom Stand-up Pouches - The minimum order quantity is 50,000 bags. The lead time is 10-12 weeks.